JEN HATMAKER BOOK CLUB FAQ

1. What is the Jen Hatmaker Book Club?

The Jen Hatmaker Book Club is a monthly book subscription box and membership designed to help you easily access and enjoy amazing books with other amazing women. Each month, Jen Hatmaker personally selects a new book for the community to read. Then, within the book club’s content hub, members can enrich their reading experience and connect with others by accessing supporting materials, such as chapter summaries, reading plans, discussion questions, a monthly members-only podcast episode, private Facebook group, and a monthly Facebook Live meet up.

2. What’s included in the monthly membership?

As a member, you'll receive the book along with digital weekly summaries, reading plans, and weekly group discussion questions.

You'll also receive access to the private Jen Hatmaker Book Club Facebook group and an exclusive podcast with the author or other special guests (separate from Jen's For The Love podcast and only available to members!).

PLUS, you’ll receive other special bonuses! Each month will be different — your book box will include fun surprises along the way. You can also expect fun things in your member account like shareable quote memes, Spotify playlists, recipes, life tips, and more!

3. Can I cancel at any time?

You will now need to email us here, to cancel your subscription. Please note that if you cancel after the 4th of the month, you will be charged for that next month’s book club. Then, your membership will be canceled for the following month.

4. How will the book, chapter summaries, reading plan, and discussion questions be delivered?

The book will be mailed directly to you. The other materials will be available as PDFs for viewing and/or direct download within your content hub and our private Facebook group.

5. When will I receive the book, chapter summaries, reading plan, and discussion questions?

If you registered for the Book Club on or before the 5th of the month preceding, you'll receive your book by the first day of the month. All content (weekly summaries, reading plan, and discussion questions as well as other bonuses!) will be available on the first day of the book club month. The podcast will debut on the last day of the book club month, but it will be available for you to listen to anytime after that date.

6. How do I access the Jen Hatmaker Book Club Facebook group?

Once you have signed up and confirmed your Jen Hatmaker Book Club member account, click HERE to request access to join the FB group.

As soon as we have confirmed your account, you will be accepted into the FB group. That's where you'll be able to chat with all our other members, check out our previous FB Lives with Jen, access digital content, videos, and so much more. Pro tip: Find all of Jen's posts in the group under the ANNOUNCEMENTS tab; catch up on FB Lives and other videos in the VIDEOS tab; and find all our archived content (reading plans, discussion questions, book summaries, podcast playlists, recipes, and more) in the FILES tab. Let us know if we can answer any other questions!

7. How do I access the Jen Hatmaker Book Club Podcast?

Then, access to the member-only podcast by the ‘Podcast’ link in the book club content area. The podcast is available at the end of each month.

8. I don't live in the United States. Can I still participate?

For now, the Jen Hatmaker Book Club is only available in the U.S. However, we are actively exploring ways to potentially welcome our international friends to the party! If you don't live in the U.S., but are interested in joining the fun, contact us here!

9. Is there a membership option for people who prefer digital books, such as ebooks or audiobooks?

At this time, we are only offering memberships that include the physical copy of the book, as you will be receiving other bonus surprises with the shipment each month.

10. Will I get personal access to Jen?

Jen will be periodically communicating with all members in the private Facebook group as well as providing the members-only Book Club podcast. As she is just one person, she cannot commit to responding to every direct message or post submitted.

11. What happens if I already own the selected book?

As your subscription includes other materials to enrich your reading experience, we hope you’ll read it again with the rest of the community and then gift your new copy to a friend.

12. Will there ever be a less expensive option that doesn't include the book?

We hear you and we are actively exploring additional options for the Book Club. But, for the foreseeable future, we are keeping it simple with this one book box option. We hope you can still join us and enjoy your monthly book box — and the fun little surprises that come with it along the way!

13. Can I put my account on hold, or choose which months I want to participate in?

Need to take a quick break from your Book Club box? You will now need to contact us, using the ‘submit subscription pause request’ button below, to pause your subscription for 1 month. After this one month period, you will need to email us back to either reinstate or cancel your subscription.

We will need to receive your pause request by the 3rd of the month prior to the month you want to pause. Your automatic payments will resume on the 5th of the next month. Your account cannot be paused for consecutive months.

Say what?! Here’s an example:

If you want to pause your account for August, we would have to pause your account by July 3. You will not be charged on July 5. The next charge date will be August 5 for September’s book club.

14. What happens if I don't receive my book?

If you don’t receive your book, please contact us here so we can investigate the issue to either locate your shipment or have another book sent to you.

15. Can I purchase a membership for someone else? If so, how?

Please sign up for your friend's membership HERE, using your friend's name and email address (so she can have her own account), but your billing information.

After you do this, please send us an email at contact@jenhatmakerbookclub.com with their shipping address and we'll get it updated so the book box goes to her!

**Please note that we do not offer prepaid memberships. All billing will be charged month to month.**
If she decides to keep the membership after your gift time expires, she can use this form to let us know to update the payment information to her account. This is very important, because if we do not hear back from either you or your friend to either cancel or update payment, the charge on the 5th of the month will go on the card on file.

16. Can I transfer my membership to another person?

We'd love it if you could, but, no, use is for the purchaser only.

17. If I buy one membership, can't I just share it with my friends or family members?

Well, you could show everyone the bonus materials included in your membership, but they wouldn’t receive a copy of the book in the mail or be given access to the private Facebook group. What is a book club with neither the book nor the club? No fun if you ask us.

Plus, you're a nice person, and you don't want to break copyright law, do you? Didn't think so.

Do you know someone who should join the book club? Contact us here, and we’ll help you buy it for them as a gift.

18. I tried to sign up for the book club, but my payment failed. What should I do?

It's not working, and your credit card isn't even maxed out?! What's with that?! Though this happens sometimes, we understand your frustration. We're sorry for the inconvenience. Please try entering your card information again to make sure it's correct. If that fails, contact us here.

19. I'm having trouble accessing my account. How do I regain access?

If you previously activated your member, you should’ve been guided through the process of creating a password for jen-hatmaker-store.myshopify.com/account/login account. If you can’t remember your password, visit the login page at jen-hatmaker-store.myshopify.com/account/login. Then, scroll to the bottom of the page and click ‘Forgot Password’ to reset your password.

If you don’t see the email in your inbox, please check your spam folder. If it doesn’t arrive within 30 minutes or you’re still unable to access your account, please contact us here.

20. How do I access the book club content and my account?

When you activate your membership, you'll create a user name and password for jen-hatmaker-store.myshopify.com. Hang onto your login credentials and use them any time to access the password protected book club content at jen-hatmaker-store.myshopify.com.

When you created your account, you’ve should have also received an account activation email from jen-hatmaker-store.myshopify.com to confirm your account.  However, if you’re unable to access your account, please contact us here.

21. How do I update my address or credit card?

By logging into your member account here, you will be to update your account details, including your payment method and your billing or mailing address. If you have questions, contact us here.

Please note that if your shipping information or payment method is not updated by the 4th, that charges will be attempted to card on file, and the shipping label for that month will be printed and sent to the address currently on file.